Updates to our Returns Procedure

WITH IMMEDIATE EFFECT

Going forward any return that a customer wishes to make must first be authorised with a member of our team at Cattani UK/Ireland.

Once authorised we will provide a document with a RMA number that must be sent back to us at our Bromsgrove address with the item(s).

Any return received which doesn’t have the relevant paperwork or has not been authorised will be sent back to the customer and carriage costs billed accordingly.

When contacting us to request a return we will require the following information:

– Company name
– Contact name and your reference (if required)
– Reason for return
– Serial number(s) of part and complete machine

If your return is a warranty* claim please inform us as soon as possible and provide us with the serial number(s) and purchase / installation date.

* Please ensure all Cattani Smart Suction and Compressors are registered on the SmartApp upon installation, as this may affect your warranty if they are not registered.